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Frequently Asked Questions from Customers
Question: I'm shopping at your company at the first time, how can I trust you?
Answer: We totally understand if you have some doubt about us at our first cooperation. You are welcome to visit our company or our factory anytime you like. We are one of the golden members in Alibaba, you can check our website on http://etrait.en.alibaba.com. You can also choose PayPal(the faster, safer payment) for your order.
Question: I'm a potential customer, can I get some samples first?
Answer: We are so sorry to tell you that there is no free samples in our company. We are a company with high sense of crediblity. We promised we offer good quality for best price, so there is not so much interest. Sorry we can’t afford free samples. But We do value longtime friendship. We will give you more discount for your large order.
Question: If I register on your website, Can you protect my privacy right?
Answer: As you can see from the link ”Privacy Notice”. We colletc your information only for the purpose of provide you with the best products, efficient customer service. We will not sell (or trade or rent) personally identifiable information to other companies as part of our regular course of business.
Question: What’s your high-copy products mean? How about their quality?
Answer: Our company do have some high-copy products. The high-copy does not mean fake products. Our high-copy products was carefully made with high quality. Compared to the original, our high-copy item has a similar quality with much lower price.
Question: Can you assure me get your high-copy products?
Answer: We can assure you our high-copy products has NO problem of getting out of China customs. But we can not assure you the high-copy products can go through the customs of your side.
Question: Are you covering the duty to our country?
Answer: Many countries charge two kinds of tax when you import anything from overseas. You are responsible for finding out the situation in your own country. We don't accept any return or refund resulting from you refusing to pay the duties or taxes.
Question: I'm looking for some products which is not shown on your website, can you make me the special order?
Answer: We value our cooperation between us. so, if you can show us the picture of the produce you need, our efficient co-workers will spring out to deal with your order. Our factory will speed up for your special order.
Question: What can I do if I find out my items are damaged or some variation from quality ordered in warranty period?
Answer: Please refer to our website “Items Faulty in Warranty Period”.